1. Information We Collect

We collect various types of information to provide and improve our services. This includes:

• Personal Information: When you register for our services, contact us, or fill out forms, we may collect personal information such as your name, email address, phone number, and mailing address.
• Payment Information: We may collect billing details, credit card numbers, and other payment-related information to process payments. We use third-party payment processors who adhere to stringent security standards.
• Usage Data: We collect information about how you interact with our website, including your IP address, browser type, pages visited, and the time and date of your visit. This data helps us analyse and improve the user experience.
• Communications: Any correspondence you send us via email, phone, or other channels may be stored and used to address your inquiries and improve our services.

2. How We Use Your Information

The information we collect is used to:

• Provide Services: We use your personal data to deliver the coaching, counselling, and other services you have requested, ensuring a tailored and effective experience.
• Process Payments: Your payment information is used to process transactions for our services securely and efficiently.
• Communicate with You: We may use your contact details to send you important updates, respond to your inquiries, and provide information about our services, including promotional offers and newsletters (you may opt out anytime).
• Improve Our Services: Usage data helps us understand user behaviour on our website, allowing us to enhance our services and user experience.
• Compliance and Legal Obligations: We may use your information to comply with legal obligations, resolve disputes, enforce our agreements, and protect our rights.

3. Sharing Your Information

Empower Minds does not sell, trade, or rent your personal information to third parties. However, we may share your data under the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors, email service providers, and IT support. These providers are contractually obligated to protect your data and use it solely for our specified purposes.
• Legal Requirements: We may disclose your information if required by law or in response to valid legal processes, such as a court order, subpoena, or government investigation.
• Business Transfers: In the unlikely event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new owner as part of the transaction. We will notify you if this occurs and explain any new privacy practices.

4. Data Security

Empower Minds takes the security of your personal information seriously. We employ various security measures, including encryption, firewalls, and secure access protocols, to protect your data from unauthorised access, disclosure, alteration, or destruction.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes it was collected, including providing services to you, complying with legal obligations, resolving disputes, and enforcing our agreements. When your information is no longer needed, we will securely delete or anonymise it.

6. Your Rights

As a user of our services, you have certain rights regarding your personal information:

• Access: You have the right to request a copy of the personal data we hold about you and to be informed of how it is used.
• Correction: If you believe any of your information is inaccurate or incomplete, you can request that we correct or update it.
• Deletion: You have the right to request that we delete your personal information, subject to certain legal and contractual restrictions.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and by applicable laws.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyse website usage, and deliver targeted advertising. Cookies are small text files stored on your device that allow us to remember your preferences and recognise you on future visits. You can control cookies through your browser settings and opt out of certain tracking technologies.

8. Third-Party Links

Our website may contain links to third-party websites, products, or services not operated by Empower Minds. Please be aware that we are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any external sites you visit.

9. Changes to This Privacy Policy

Empower Minds reserves the right to update or modify this Privacy Policy anytime. Any changes will be effective immediately upon posting on our website, and the revised policy will indicate the date of the latest update. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email: [email protected]
• Phone: +8801711703703
• Office Address: Banani, Dhaka